Call Center Manager
Boise, ID | Full-Time
Company Overview:
At Kingdom Vision Builders LLC , we’re revolutionizing the bath remodeling industry with innovative, stylish, and cost-effective solutions. Our mission is to provide high-quality, low-maintenance bath improvements to homeowners, commercial clients, and individuals with accessibility needs. Born from the frustration with poor craftsmanship in the market, we have built a trusted name by delivering unmatched quality and reliability. We are proud to offer products and services that exceed expectations and improve lives.
As we continue our expansion, we are seeking a highly motivated and experienced Call Center Manager to join our growing team in Boise, ID .
The Confirmation Call Center Manager will oversee and lead the daily operations of our call center, focusing on scheduling and confirming appointments, managing call center staff, and ensuring exceptional customer service. This role requires a proactive, organized, and people-oriented professional who thrives in a fast-paced environment.
Appointment Management:
Schedule and confirm in-home consultation appointments with prospective clients.
Coordinate and optimize appointment slots to maximize efficiency and minimize cancellations or no-shows.
Ensure accurate and timely communication with customers regarding appointments and follow-ups.
Team Leadership:
Hire, train, coach, and manage a team of Call Center Representatives.
Monitor team performance, provide feedback, and develop growth plans.
Foster a collaborative and results-driven work environment.
Sales Support & Scheduling:
Manage and update schedules for the sales representatives.
Communicate effectively with sales staff to ensure they are equipped for each appointment.
Coordinate logistics to support field operations and appointment readiness.
Performance Goals:
Meet and exceed weekly and monthly quotas related to confirmed appointments and call center KPIs.
Identify process improvements to boost call center efficiency and effectiveness.
Competitive Compensation:
Base salary plus performance-based bonuses.
Multiple ways to increase earnings through achieving success, building and managing a team, and exceeding goals.
Career Growth:
Join a rapidly growing company with massive potential for advancement.
Unlimited growth opportunities for those who show leadership, innovation, and commitment.
Be part of an emerging industry leader in the home improvement space.
Professional Development:
Ongoing training and mentorship to help you succeed and grow within the organization.
Opportunities to take on new challenges and expand your skill set.
Proven experience in a call center management or leadership role.
Strong customer service and conflict resolution skills.
Excellent verbal and written communication skills.
Highly organized with the ability to multitask and prioritize effectively.
Proficient with CRM software and general computer skills.
Available to work evenings and weekends as needed.
Energetic, driven, and excited to contribute to a fast-growing team .
If you’re ready to grow your career with a company that values quality, integrity, and innovation— we want to hear from you! Become a key part of a team that is changing the future of home improvement.
Do you want to change and grow the esports industry in the right way? Do you foresee esports becoming a universally accepted thing, and do you want to help push that needle forward? Do you hope to mold and develop players to be better teammates and people? If so, you may...
...spark for tinkering with electrical and mechanical components? We have an opening in our state-of-the-art facility for an Industrial Electrician in Cary, NC. This is an overnight shift position from 6 pm-6 am; you will be working on a 2-3-2 12-hour schedule with...
...We are seeking a Screen Print Production Employee to join our team! Responsibilities: Screen Print eye-catching graphics on a variety of apparel. Learn and perform all aspects of the screen print process. Help clean and maintain equipment and production floor...
...provide a quality, Christian preschool education to the children in his/her care. The Teacher... ...that align with the Connecticut Early Learning Developmental Standards and file... ...~ Hold a degree, preferably in Early Childhood Education and/or Education, ~2-3 years...
...We are looking for a talented and detail-oriented Web and Graphic Designer to join our creative team. This role offers the opportunity to make an immediate impact, designing websites, crafting brand identities, and developing engaging visuals for both digital and traditional...